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Security Officer

Job Details
  • 4919
  • Chester Zoo
  • Chester (Cheshire)
  • Permanent, Full Time
  • Salary of £23,031 + generous annual leave + attractive benefits

Security Officer

Permanent contract, 40 hours per week.

We are Chester Zoo

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

The Role – Security Officer

As a Security Officer, you will be responsible for the security of Chester Zoo and its wider estate, and work alongside our Operations Team to ensure the delivery of a “World Class” experience to all our guests through exceptional customer service.

By supporting the Security Management Team conducting security operations both by day and night, you will provide a safe and secure environment for both employees, visitors, and the collection.

You will help to deter crime, reduce risks of perceived threats, and provide an effective response to incidents where required.

Duties will include conducting site patrols, CCTV operations, access control, control room operation, dealing with lost children and providing first aid, while always ensuring that a world class service is provided.

You must be physically fit, as your patrols will mean that you will regularly walk many miles each day around the zoo and wider estate. We are looking for candidates who are outgoing and personable, someone with experience in providing high level security and excellent customer service is essential.

Candidates in this role will be expected to work in a control room environment so an ability to work under pressure, strong IT and communication skills are a must. You will be driven by doing the right thing to get things resolved quickly and efficiently.

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes…

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.  

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us on our exciting journey.

Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Package

  • Permanent contract, 40 hours per week
  • Salary of £23,031 (this includes our 2022 pay award which is effective from 1 January 2022)
  • 33 days annual leave
  • Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
  • Access to healthcare plan
  • Employer contributory pension scheme

Our Requirements – Security Officer

  • Previous experience as a Security Officer, preferably within a high visitor environment such as leisure or visitor attraction, stadium, airport, large shopping facility etc
  • SIA front line door supervisor licence
  • Full driving licence
  • Exceptional customer service skills within a customer focused environment
  • Operational experience in a range of security systems
  • Excellent written and verbal communication with the ability to liaise at an organisation level with various stakeholders
  • Computer literate with working knowledge of Excel and other Microsoft products
  • Ability to conduct effective security provisioning including surveillance, foot and mobile patrols during the day and night

It would also be advantageous to have:

  • SIA public space CCTV licence
  • First aid at work certification

Due to the nature of the organisation and the role, this post is subject to a DBS check.

How to apply

To apply for this position, please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website where you can upload your CV and complete the application form highlighting your skills and experience including why you believe this role and our organisation are a good fit for you.

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.

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