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Retail Manager

Job Details
  • 4867
  • Twycross Zoo
  • Atherstone, Warwickshire
  • Permanent, Full Time
  • A salary up to £32,000 + excellent package

Retail Manager

East Midland Zoological Society has been running Twycross Zoo for almost 60 years in the heart of England in Atherstone. We are an award-winning conservation and science-led zoo, and are a registered charity, welcoming over half a million people every year.

To meet seasonal requirements our Retail Team fluctuates between 30 to 40 colleagues, and every single team member means a lot to us.

You’ll play a key role in helping us achieve our exciting plans for 2022 as we come back bigger and better post-Covid.

The Role – Retail Manager

Reporting to the Head of Retail, as the Retail Manager you will lead the day-to-day retail operations and effectively manage team members, stock, and waste.

Your duties will include, although will not be limited to:

  • Ensuring that all retail operations are being effectively managed by Retail Team Leaders
  • Recruiting, managing, and motivating the Retail Team and leading by example
  • Handling customer complaints professionally and proactively finding solutions
  • Completing monthly 1-2-1s with Team Leaders
  • Liaising continuously with Head of Retail to ensure all budgets, health and safety requirements, and audits are being met
  • Contributing to the overall management and organisational development of the zoo
  • Undertaking regular Duty Zoo Manager shifts when required on a rota basis

The Package

  • A salary up to £32,000, with the level dependent on experience
  • 31 days annual leave
  • Uniform
  • Staff membership card giving you free entry to the Zoo on your days off
  • Complimentary Twycross Zoo ticket allowance for friends and family
  • Free access to other BIAZA zoos and aquariums
  • 25% discount in the Twycross Zoo gift shop
  • 10% discount in Twycross Zoo food and beverage outlets
  • Free onsite parking
  • Star of the month award scheme
  • Access to work counselling services

You’ll be employed on a permanent contract, working 5 days out of 7 per week on a rota. You’ll work an average of 43 hours per week, and average working hours are 9am to 6:30pm in the summer months and 9am to 5pm in the winter months. Flexibility with days and hours worked is essential for this role.

Our Requirements – Retail Manager

  • Proven retail management experience, with an understanding of retail KPIs and budget management
  • Approachable, with strong leadership skills and the ability to motivate a team
  • Good computer skills, with working knowledge of Microsoft Excel, Word and Outlook
  • Excellent communication skills, both written and verbal
  • Willingness to be flexible with tasks and hours
  • A keen interest in the zoo’s work and purpose

You will be required to undertake first aid training to achieve a First Aid at Work certificate and become part of the zoo’s on call first aid rota.

More About Twycross Zoo

We house 500 animals which include the largest chimpanzee family in the UK and the biggest primate collection in the world. We are the only zoo in Europe to house all 4 great apes – Gorilla, Orangutan, Bonobo and Chimpanzee, and we care for some of the most endangered and precious lives to the highest welfare standards, including Sumatran Tigers, Amur Leopards and Snow Leopards.

We are at the forefront of conservation, education and research, and have a strong commitment to our award-winning education programme, aiming to increase the level of awareness, knowledge and understanding of visitors about our animals and their plight in the wild.

All applications for this Retail Manager vacancy are to be submitted online.

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