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IT Support Assistant

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Job 5034 has expired and is no longer available.

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Job Details
  • 5034
  • Chester Zoo
  • Chester
  • Permanent, Full Time
  • Salary of £21,128 + attractive benefits package

IT Support Assistant

A work setting like no other – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Role – IT Support Assistant

This is a key role working as part of our professional IT team to provide effective and efficient IT systems and user desktop support.

As an IT Support Assistant, you will:

  • Provide effective and efficient IT systems and user desktop support by following procedures, asking relevant questions, troubleshooting, and escalating where necessary
  • Accurately log, manage, and update jobs on the IT helpdesk, ensuring that SLAs are met
  • Take ownership of IT jobs within the IT helpdesk, using initiative, skills, and knowledge to deal with jobs proactively and follow through to closure
  • Ensure users’ systems are setup correctly and escalate to IT Analysts if required
  • Provide user training and new user on-boarding, demonstrating excellent customer service skills at all times
  • Maintain the IT asset management system

What makes Chester Zoo a great place to work?

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development.

The Package – IT Support Assistant

  • Permanent contract
  • 40 hours per week, worked Monday to Friday between 8am - 7pm and 1 in 3 weekends/bank holidays as rostered (time off in lieu will be provided)
  • 33 days annual leave
  • Salary of £21,128.39
  • Staff pass so you can visit the zoo during your time off, plus a number of complimentary tickets for your family and friends
  • Access to healthcare plan
  • Employer contributory pension scheme

Our Requirements – IT Support Assistant

  • Microsoft systems support experience
  • The ability to work on your own initiative, a desire to learn and improve processes
  • Excellent verbal and written communication skills, evidencing good attention to detail
  • Well-developed interpersonal skills: professional and helpful with the ability to convey information in a user-friendly format
  • The ability to maintain confidentiality and an understanding of data protection

Although not essential, a relevant degree and an understanding of networking would be advantageous.

More About Us

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo, and we prevent extinction.

How To Apply

To apply for this position, please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for this IT Support Assistant role.

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