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Front of House Team Member

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Job Details
  • 5084
  • Chester Zoo
  • Chester
  • Permanent, Full Time
  • £19,755 + paid overtime for agreed additional hours

Front of House / Floor Team Member – The Oakfield

How does an excellent work-life balance sound, working sociable hours during zoo visitor opening times?

Our working environment could not be more different from a typical restaurant setting – where else could you stroll among rare giraffes and tigers on your break?

The Role – Front of House / Floor Team Member

As part of our team working in The Oakfield, you’ll be welcoming and seating guests, taking orders, serving food and drinks, all while maintaining our exceptionally high standards. We’re proud to say that The Oakfield pub-restaurant (located in the heart of our zoo) won the Travellers’ Choice Award in 2020 ranking it in the top 10% of restaurants worldwide!

What makes Chester Zoo a great place to work?

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us for the long term on our exciting journey.

The Package

You’ll be working sociable hours, typically during zoo opening hours, between 9am and 6pm, although some evening work may be required for events such as weddings and corporate functions. Contract hours are 40 hours per week, 5 days out of 7 on a rota basis including weekends and bank holidays.

  • Permanent contract
  • 33 days annual leave
  • Staff pass so you can visit the zoo during your time off plus multiple complimentary tickets for your friends and family
  • Access to a healthcare plan
  • Employer contributory pension scheme
  • Salary of £19,755.96 plus paid overtime for agreed additional hours

Our Requirements – Front of House / Floor Team Member

  • Excellent customer service skills, ideally gained in a similar environment such as a leading British Gastro pub-restaurant
  • Excellent communication skills and teamwork
  • A good level of numeracy and literacy to help with taking orders, reading menus and processing payments
  • Positive attitude, with the ability to multi-task
  • Cash handling experience

It would be great if you also have experience of working functions and event such as weddings and corporate meetings, however full training will be given.

More About Us

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

How To Apply

To apply for this position, please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website. You will then be required to provide your current CV and complete the application form highlighting your skills and experience including why you believe you should be considered for this Front of House / Floor Team Member role.

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