Seasonal Retail Assistant / Visitor Experience Assistant

• 5359
• Twycross Zoo
• Atherstone (Warwickshire)
• Contract, Full Time
• Attractive package

Retail Assistant / Visitor Experience Assistant (customer service roles)

Whether you are looking for part time or full time hours, or specifically looking for work during the school holidays, we have multiple opportunities to join our team until the 4^th of September 2022, with an immediate start available.

If you’re enthusiastic, reliable and love helping people, and (due to our location in Atherstone) have a way of getting to us under your own steam without reliance on public transport, then read on…

Our Organisation

East Midland Zoological Society has been running Twycross Zoo for almost 60 years in the heart of England. Twycross Zoo is an award-winning conservation and science-led zoo. We are rapidly growing, and pre-Covid, were welcoming over 600,000 people every year to our 100-acre rural site near Atherstone.

The Role – Retail Assistant / Visitor Experience Assistant (customer service roles)

As a Retail Assistant / Visitor Experience Assistant, you’ll provide an engaging and informative experience for all visitors including, ensuring they always receive a high standard of customer service.

You will primarily be working within our retail outlets across the Zoo, including within the new Gruffalo Discovery Land, however, you will be trained to assist in other guest service areas to provide cover as needed. Your duties will vary but may include:

• Carrying out tasks across the commercial operation including, working within the retail outlets, assisting guests with the new green screen attraction, stock replenishment and customer enquiries
• Cash handling, operating a till accurately and efficiently and adhering to cash procedures
• Achieving targets set by the business through ensuring high shop floor standards, great stock availability, and upselling
• Offering information to visitors on the venue and its products, including memberships, adoptions, events and offers

There may also be opportunities for people with a creative interest to take on face painting and visitor photography duties as part of this role.

The Package

As a Retail Assistant / Visitor Experience Assistant (customer service roles), you’ll benefit from:

• Pay rate in line with national minimum / living wage
• Accrued holiday pay
• Uniform
• Staff membership card giving you free entry to the Zoo on your days off
• Complimentary Twycross Zoo ticket allowance for friends and family
• 25% discount in the Twycross Zoo gift shop
• 10% discount in Twycross Zoo food and beverage outlets
• Free onsite parking
• Star of the month award scheme
• Access to work counselling services

Consideration will be given to those looking for either part time or full time hours, or specifically looking for work during the school holidays. We have multiple opportunities to join our team, working until the 4^th of September 2022, with an immediate start available.

Our Requirements

• Access to some form of private transport is essential as local public transport timetables are not fitting with hours of work
• A friendly and enthusiastic attitude with a passion for delivering excellent customer service
• Strong work ethic with willingness to learn, and confidence to upsell
• A flexible approach to tasks and hours
• Punctual, reliable, and the ability to work effectively as part of a team and unsupervised

Although not essential, first aid certification and experience gained in a retail environment (including shop floor and stock room or warehouse duties) are highly desirable.

Whilst Twycross Zoo is an equal opportunities employer, please note that this role will require a level of fitness suitable for being on your feet all day.

All applications for these Retail Assistant / Visitor Experience Assistant (customer service) vacancies are to be submitted online.