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Seasonal Visitor Experience Assistant

Job Details
  • 4806
  • Twycross Zoo
  • Atherstone (Warwickshire)
  • Temporary, Full Time
  • Attractive package incl. complimentary ticket allowance

Seasonal Visitor Experience Assistant

x10 Seasonal fixed term contracts with immediate start dates are available, working on a rota from October until the 9th of January 2022. There may be potential for some contracts to be extended.

If you’re enthusiastic, reliable and love helping people, and due to our location in Atherstone - have a way of getting to us under your own steam without reliance on public transport, then read on…

Our Organisation

East Midland Zoological Society has been running Twycross Zoo for almost 60 years in the heart of England. Twycross Zoo is an award-winning conservation and science-led zoo. We are rapidly growing, and pre-Covid, were welcoming over 600,000 people every year to our 100-acre rural site near Atherstone. We’re at the forefront of conservation, education and research, and have a strong commitment to our award-winning education programme which aims to increase the level of awareness, knowledge and understanding about the animals and their plight in the wild.

The Role - Visitor Experience Assistant (customer service roles)

As a Visitor Experience Assistant, you’ll provide an engaging and informative experience for all visitors, ensuring they always receive a high standard of customer service. Your duties will vary depending on the role allocated but may include:

  • Carrying out tasks across the commercial operation including the admission pay booths, soft play, and stewarding the car parks
  • Offering information and directions to visitors on the venue and its products, including memberships, adoptions, events and offers
  • Ensuring excellent park presentation including cleaning, waste management, and litter picking
  • Achieving targets set by the business, including gift aid and upselling
  • Cash handling, operating a till accurately and efficiently and adhering to cash procedures

There may also be opportunities to undertake first aid training and eventually become part of the Zoo’s on-call first aid duty rota.

The Package 

As a Visitor Experience Assistant (customer service roles), you’ll benefit from:

  • Pay rate between £7.15 and £8.91 per hour (in line with national minimum/living wage rates)
  • Accrued holiday pay
  • Uniform
  • Staff membership card giving you free entry to the Zoo on your days off
  • Complimentary Twycross Zoo ticket allowance for friends and family
  • Free access to other BIAZA zoos and aquariums (Covid-19 dependent)
  • 25% discount in the Twycross Zoo gift shop
  • 10% discount in Twycross Zoo food and beverage outlets
  • Free onsite parking
  • Star of the month award scheme
  • Access to work counselling services

Successful applicants will be employed on a zero hour contract up to 9th January 2022 with the consideration of some contracts being extended. 

Our Requirements

  • Access to some form of private transport is essential as local public transport timetables are not fitting with hours of work
  • A friendly and enthusiastic attitude with a passion for delivering excellent customer service
  • A flexible approach to tasks and hours
  • Punctual, reliable, and have the ability to work effectively as part of a team and unsupervised

Whilst Twycross Zoo is an equal opportunities employer, please note that this role will require a level of fitness suitable for being on your feet all day, as well as lifting and carrying of goods.

All applications for these Seasonal Visitor Experience Assistant vacancies are to be submitted online, and strictly no agency calls or agency CV submissions.

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