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IT Support Assistant

Job has expired!

Job 4922 has expired and is no longer available.

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Job Details
  • 4922
  • Chester Zoo
  • Chester (Cheshire)
  • Permanent, Full Time
  • Salary of £21,128 + healthcare plan + attractive benefits

IT Support Assistant

Permanent contract, 40 hours per week.

We are Chester Zoo

We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.

The Role – IT Support Assistant

We have an exciting new role for an IT Support Assistant to join our team.

We’re looking for someone who can:

  • Provide effective and efficient IT systems and user desktop support, following procedures, asking relevant questions, troubleshooting, and escalating where necessary
  • Accurately log, manage and update jobs on the IT helpdesk, ensuring that SLA’s are met
  • Take ownership of IT jobs within the IT helpdesk, using initiative, skills, and knowledge to deal with jobs proactively and follow through to closure
  • Ensure users’ systems are setup correctly and escalate to IT Analysts if required
  • Provide user training and new user on-boarding, demonstrating excellent customer service skills at all times
  • Maintain the IT asset management system

What makes Chester Zoo a great place to work?

Well, where do we start? Here goes…

We’re a huge team of conservationists, scientists, educators, animal welfare experts, marketeers, visitor experience professionals, environmental policy influencers; the list goes on. Each and every one of us is on a mission to make Chester Zoo the best in the world, and our planet a better place.  

As the UK’s biggest and best zoo, we have ambitious goals, exciting plans, and there’s always lots going on here. We’re an inclusive and diverse organisation, made up of nearly 500 permanent and 500 seasonal team members, and we know how important it is to invest in our colleagues to help boost their career development. We have ambitious goals, and we want you to be with us on our exciting journey.

Our working environment could not be more different from a typical office – where else can you see critically endangered orangutans from your office window, or stroll among rare giraffes and tigers on your lunch break?

The Package

  • Permanent contract, 40 hours per week between 8am and 7pm, Monday to Friday. 1 in 3 weekends and bank holiday working is required as rostered, for which time off in lieu will be provided
  • Salary of £21,128 (this includes our 2022 pay award which is effective from 1 January 2022)
  • 33 days annual leave
  • Staff pass so you can visit the zoo during your time off plus a number of complimentary tickets for your family and friends
  • Access to healthcare plan
  • Employer contributory pension scheme

Our Requirements – IT Support Assistant

  • Microsoft systems support experience
  • The ability to work on own initiative, a desire to learn and improve processes
  • Excellent verbal and written communication skills, evidencing good attention to detail
  • Well-developed interpersonal skills; professional and helpful with the ability to convey information in a user-friendly format
  • The ability to maintain confidentiality and an understanding of data protection

Although not essential, the following would be desirable:

  • A relevant degree
  • An understanding of networking

How to apply

To apply for this position, please click the ‘apply’ button on this page where you’ll be redirected to the vacancy on the Chester Zoo website where you can upload your CV and complete the application form highlighting your skills and experience including why you believe this role and our organisation are a good fit for you.

Shortlisting of applications and interviews for the role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.

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