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Retail Assistant

Job Details
  • 4670
  • Twycross Zoo
  • Atherstone (Warwickshire)
  • Permanent, Full Time
  • Attractive package incl. complimentary ticket allowance

Retail Assistant / Visitor Experience Assistant x 6 (customer service roles)

Multiple permanent and fixed-term contracts available

East Midland Zoological Society has been running Twycross Zoo for almost 60 years in the heart of England. Twycross Zoo is an award-winning conservation and science-led zoo. We are rapidly growing, and pre-Covid, were welcoming over 600,000 people every year to our 100-acre rural site near Atherstone.

If you’re enthusiastic, reliable and love helping people, and (due to our location in Atherstone) have a way of getting to us under your own steam without reliance on public transport, then read on…

The Role – Retail Assistant / Visitor Experience Assistant (customer service roles)

As a Visitor Experience Assistant, you’ll provide an engaging and informative experience for all visitors, ensuring they always receive a high standard of customer service.

You will primarily be working within our retail outlets, however, you will be trained to assist in other guest service areas to provide cover as needed. Your duties will vary but may include:

  • Carrying out tasks across the commercial operation including admission pay booths, retail outlets including stock replenishment, customer enquiries and park presentation
  • Cash handling, operating a till accurately and efficiently and adhering to cash procedures
  • Achieving targets set by the business, including gift aid and upselling
  • Offering information to visitors on the venue and its products, including memberships, adoptions, events and offers

The Package 

As a Retail Assistant / Visitor Experience Assistant (customer service roles), you’ll benefit from:

  • Permanent contract
  • Pay rate between £7.15 and £8.91 per hour (in line with national minimum/living wage rates)
  • Accrued holiday pay
  • Uniform
  • Staff membership card giving you free entry to the Zoo on your days off
  • Complimentary Twycross Zoo ticket allowance for friends and family
  • Free access to other BIAZA zoos and aquariums (Covid-19 dependent)
  • 25% discount in the Twycross Zoo gift shop
  • 10% discount in Twycross Zoo food and beverage outlets
  • Free onsite parking
  • Star of the month award scheme
  • Access to work counselling services

Multiple roles are available as follows:  

  • x1 Permanent role working over 5 days, 30 hours per week (including 1 full weekend, 1 half weekend on a 2 week rolling rota)  
  • x5 Fixed-term roles working up to 5 days out of 7 on a weekly rolling rota (including weekends and bank holidays) until 9th January 2022

Our Requirements

  • Access to some form of private transport is essential as local public transport timetables are not fitting with hours of work
  • A friendly and enthusiastic attitude with a passion for delivering excellent customer service
  • Strong work ethic with willingness to learn, and confidence to upsell
  • A flexible approach to tasks and hours
  • Punctual, reliable, and the ability to work effectively as part of a team and unsupervised

Although not essential, first aid certification and experience gained in a retail environment (including shop floor and stock room or warehouse duties) are highly desirable.

Whilst Twycross Zoo is an equal opportunities employer, please note that this role will require a level of fitness suitable for being on your feet all day, as well as lifting and carrying of goods.

All applications for these Retail Assistant / Visitor Experience Assistant (customer service) vacancies are to be submitted online.

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